FAQ
We are a company made of professional artists, designers, crafters and technicians. We create, make, find and sell arts that changes lives. Art that awakens our imagination, transforms our homes and expresses who we really are.
ABOUT OUR PRODUCTS
Most of our products are made to order, which eliminates waste and ensures only the highest quality products are produced. And the best part? Every purchase pays the artist who designed it, empowering creative expression across the globe.
How are the frames made?
Our hand crafted aluminum and wood frames are museum-quality. Standout features include: UV Protection, Magnetic (no clips or tools), Durability, Precision, Easy Hanging.
How much is the shipping?
For Wholesale orders please contact us for shipping costs and details.
How long until I receive my order?
As soon as we get your order, we start making it. Average processing + transit times are below.
| Type | Processing Time | Delivery Time | Altogether |
| Made-to-Order | 25 days | 5-25 days | About 50 days |
| In Stock | 3-5 days |
5-25 days
|
Within 30 days |
How will my art be packaged?
On Vision House Art, it's easy to buy art with frame for ready to hang. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
Can I ship to a P.O. Box?
The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team by LIVE CHAT or emailing support@visionhouseart.com. We are unable to process cancellations for items that have already shipped.
How accurate are the item dimensions listed on your web pages?
Vision House Art verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½").
Do you offer wholesale price?
Yes! More than 10 years into business, Vision House Art represents a leading art supplier in the world. Our typical customers include interior design companies, facilities like hotel, restaurant and office, individual graphic designers, photographers, painters and other artists, furniture malls or shopping centers. For more information, please check our wholesale page or contact us via support@visionhouseart.com.